Our refund policy has been devised to define the situations under which Russell’s Group will provide a refund, the procedure for claiming a refund and the responsibility of Russell’s Group in circumstances resulting in such a claim. By registering for any of our services you are declaring that you accept and agree with all the terms and conditions outlined in the refund policy.
All the information that we collect is utilized for bettering our web site’s content, to notify the clients about our website updates or to look into the problem with their request. In case you do not want to receive any email from us in the future, please inform us by writing in to us either through e-mail or letter.
Coverage & Scope
- Our refund policy covers the refunds by Russell’s Group and/or a website owned and managed by Russell’s Group a creative digital agency.
- This policy does not have any application for companies which are not owned or controlled by Russell’s Group or for persons not employed or managed by Think 360. This includes any third party service and / or product providers bound by contract and also, any third-party websites to which Russell’s Group website link.
Filing a Complaint
- At Russell’s Group a creative digital agency we take every project with the final product in sight. It is as much our responsibility as the client’s. So, we believe that every effort should be made to reach a solution that is fully acceptable reciprocally in case of any situation where dissatisfaction related to services comes. Only when things are completely out of hand that refund should be considered.
Eligibility for refund
At Russell’s Group a creative digital agency every project is important to us and we make sure that we handle each project with utmost care and professionalism. Our aim is to provide the results as per the terms and conditions of the proposal. However, despite every measure if the client is not satisfied with the results and chooses to go for the dispute resolution process, we consider refund requests as per the following program in which our services and refund policy related to each service is very clearly listed:
Website
Web / development / design
Delivery Time
- Full refund: In cases where the project has not been started or if the initial design style has not been approved. The Full Refund policy will initiate after receive the upfront payment date and will take 180 Days to refund the amount.
- Partial refund: After the approval of the initial design style. A partial refund will be in proportion to the work completed.
- No refunds: If the project has been completed and uploaded on the server.
NOTE: Russell’s Group delivery commitment is subject to:
- Full refund: If the project has not been initiated by the programmer/ designer/ content writer/ SEO expert or any other resource and/or staff.
- Proportionate refund: In accordance with the amount of work done till the time client decides to cancel the order.
- No refund: For the time that the services have already been provided. If the client is not satisfied with any level of work, he must immediately bring it to the notice of our project manager and ask for any discounts for the work loss. Any negotiations at a later date will not be entertained.
Applicability of the Delivery Policy
NOTE: Russell’s Group delivery commitment is subject to:
- A project is not taken to be void unless the agreed upon payments are clear.
- Refund policy is not applicable if the required information for the successful completion of the project is not given to us withing the project timeline. If there is delay or failure in completion of the project due to improper communication from client, it cannot be attributed to Russell’s Group.
- If the information provided by the client is incomplete and/or complete information regarding the project is not provided at the initiation of the project, Russell’s Group is not liable to follow its delivery or refund commitments.
- There is no provision for compensation for the delay of delivery under any conditions, until and unless there is an agreement signed with a penalty clause for delay in delivery.
Limitation of Liability
Russell’s Group liability is bound by the value of the portion of the project (as per our proposal) which remains incomplete at a specific point of time. Russell’s Group is not obligated for losses due to the services provided/ not provided or the delay in the same at any point of time. The liability to refund holds only if the project has been cancelled by the client and such cancellation has been communicated to Russell’s Group in writing.
Processing of Refunds
The partial refunds will be processed and mailed within 180 business days of the date of cancellation and will be brought about using the method of payment agreed upon in the beginning of the project ie; refund by check or refund by credit card.
And The full refunds will be processed and mailed within 90 business days of the date of cancellation and will be brought about using the method of payment agreed upon in the beginning of the project ie; refund by check or refund by credit card.
Changes
Russell’s Group may at any time, without prior notice under its sole discretion, amend this policy from time to time. You are therefore requested to review this policy periodically. Your continued use of Russell’s Group website after any such amendments automatically implies your acceptance of the same thereof.
Contacting us regarding our refund policy
If you have queries or suggestions regarding our refund policies e–mail us at info@russellsgroup.com
Last revised 1/10/15
